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Hospital Announces April 2014 Winner of Service Excellence Award

May 19, 2014

Pulaski, VA, May, 2014 — LewisGale Hospital Pulaski is pleased to announce that Sheila Ayotte, CNA, was recently selected as the Service Excellence Employee of the Month for April. The award recognizes outstanding employees who demonstrate service excellence beyond their job description.

Sheila started her career at LewisGale Hospital Pulaski in 2008 and currently serves as the Unit Clerk for the Medical Surgical Department. Her nomination was based on the exceptional care she provided to a patient during her recent stay. When Sheila learned the patient had some concerns, she immediately stepped into action to make her feel better. She offered to give the patient a bath and even washed her hair. The patient stated that this simple act made her feel 100 percent better.

"Sheila is a great asset to our department," said Michelle Quesenberry, Director of MedSurg and SNF. "I can depend on Sheila to deliver high-quality professional service to our patients and families in our unit. I am very happy that Sheila was selected as this month’s Service Excellence Award winner."

The Service Excellence Employee of the Month is selected using the following criteria:

  • Demonstrates exemplary individual achievement, contribution and performance in their jobs and other related duties beyond their own job description.
  • Inspires and supports the organization’s ICARE Values of Integrity, Compassion, Accountability, Respect and Excellence.
  • Demonstrates a positive attitude toward responsibilities, co-workers, and customers, and serves as a role model for others.
  • Exercises servant leadership, takes initiative, and accepts and carries out additional responsibilities beyond the regular job assignments for the good of the organization.

LewisGale Hospital Pulaski would also like to congratulate the following individuals on their nominations for the April Service Excellence Employee of the Month Award: Sandy Duty, Dietary and Anne Reau, Executive Assistant for CEO Mark Nichols.

Service Excellence April Winner

About LewisGale Hospital Pulaski
LewisGale Hospital Pulaski is a part of LewisGale Regional Health System which includes 44 HCA-owned patient care facilities including 4 hospitals, 2 regional cancer centers and a multidisciplinary cancer clinic, 6 outpatient centers and affiliations with nearly 700 physicians, including 146 employed providers and more than 500 independent physicians. With 3,300 employees, its annual payroll is $230.1 million. The system also paid $41 million in taxes and provided more than $106 million in uncompensated care to those most in need in 2012 alone. LewisGale is also part of HCA Virginia, the largest and most comprehensive healthcare provider in the Commonwealth with nearly 15,000 employees. For more information see www.lewisgale.com.

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lewisgale-regional-health-system , lewisgale-hospital-pulaski