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Hospital Announces February 2014 Winner of Service Excellence Award

March 13, 2014

Hospital Announces February 2014 Winner of Service Excellence Award

Pulaski, VA, March, 2014 – LewisGale Hospital Pulaski is pleased to announce that Travis Thompson, R.T. (T), was recently selected as the Service Excellence Employee of the Month for February. The award recognizes outstanding employees who demonstrate service excellence beyond their job description.

Travis joined LewisGale Hospital Pulaski in 2008 and presently works at the LewisGale Regional Cancer Center Pulaski. He is known for being an extremely caring professional who goes out of his way to make patients and their families feel safe and cared for when they arrive at the Cancer Center. His co-workers say that the level of service Travis consistently delivers to patients, staff, and physicians is another reason that he is such a pleasure to work with and such an asset to the team there.

Michele Keesling, R.N., is the Nurse Navigator and Palliative Care Clinical Coordinator at the Cancer Center. In nominating Travis, she described how he helped comfort a patient who arrived there for treatment, and that the patient’s family was so concerned for their mother’s well-being because they live out of state and wouldn’t be able to visit regularly.

“Travis arranged his schedule to go to the room and transport the patient for treatments each day,” Keesling explained. “He went out of his way to talk with the patient and make her feel comfortable. Even after her treatment had finished, he went and visited the patient while she was receiving rehab, took her flowers, and visited her before discharge. The family said they were so thankful because Travis had become like family and that it was nice to know that he was here, checking on their mother when they couldn’t. “

Marsha Myers, Director of the Cancer Center, said, “Travis is a true inspiration to our team. He has a positive, energetic personality, and a great sense of humor that really helps relieve the stress during a typical workday. I greatly appreciate all of the extra duties and responsibilities that he performs for our patients, department and hospital.”

The Service Excellence Employee of the Month is selected using the following criteria:

  • Demonstrates exemplary individual achievement, contribution and performance in their jobs and other related duties beyond their own job description.
  • Inspires and supports the organization’s ICARE Values of Integrity, Compassion, Accountability, Respect and Excellence.
  • Demonstrates a positive attitude toward responsibilities, co-workers, and customers, and serves as a role model for others.
  • Exercises servant leadership, takes initiative, and accepts and carries out additional responsibilities beyond the regular job assignments for the good of the organization.

LewisGale Hospital Pulaski would also like to congratulate the following individuals on their nominations for the February Service Excellence Employee of the Month Award: Donna Riner-Eads, R.N., Kathy Mitchell, C.N.A, Amy Wimmer, R.N., Rene Flatten, C.N.A., Rebecca Barker, R.N., and Charles Martin, R.N.

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lewisgale-regional-health-system , lewisgale-hospital-pulaski , lewis-gale-hospital-pulaski