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Hospital Announces March 2014 Winner of Service Excellence Award

April 09, 2014

Hospital Announces March 2014 Winner of Service Excellence Award

 

Pulaski, VA, April, 2014 – LewisGale Hospital Pulaski is pleased to announce that Amy Wimmer, was recently selected as the Service Excellence Employee of the Month for March. The award recognizes outstanding employees who demonstrate service excellence beyond their job description.

Since October of 2013 Amy has worked as the Patient Access Registrar at the hospital. Even though she has only been with her department for a short time, she has already made a lasting impact on patients and their families.

"On a busy Sunday in the Emergency Department, Amy went above and beyond her registration duties by demonstrating excellent customer service," said Nichole Davis, Emergency Department Director. "She managed the busy waiting area by offering the visitors coffee and talking with each of them. By doing these things she eased the minds of families and it helped the busy ED staff."

"Her bubbly personality, eagerness to always do the right thing, and her commitment to always put patients first, shines through in every interaction she has with our patients," said Rena McPeak, Patient Access Director. "She always goes above and beyond and is a great example of our Customer Service Excellence Program."

The Service Excellence Employee of the Month is selected using the following criteria:

  • Demonstrates exemplary individual achievement, contribution and performance in their jobs and other related duties beyond their own job description.
  • Inspires and supports the organization’s ICARE Values of Integrity, Compassion, Accountability, Respect and Excellence.
  • Demonstrates a positive attitude toward responsibilities, co-workers, and customers, and serves as a role model for others.
  • Exercises servant leadership, takes initiative, and accepts and carries out additional responsibilities beyond the regular job assignments for the good of the organization.

LewisGale Hospital Pulaski would also like to congratulate the following individuals on their nominations for the February Service Excellence Employee of the Month Award: Patricia Anderson, MedSurg; Shuzhen Wang, MedSurg; Myra Sly, Radiology; Lynn Monahan, Radiology; Pam Baldwin, Radiology, and Heather Lephew, Housekeeping.

 

About LewisGale Hospital Pulaski
LewisGale Hospital Pulaski is a part of LewisGale Regional Health System which includes 44 HCA-owned patient care facilities including 4 hospitals, 2 regional cancer centers and a multidisciplinary cancer clinic, 6 outpatient centers and affiliations with nearly 700 physicians, including 146 employed providers and more than 500 independent physicians. With 3,300 employees, its annual payroll is $230.1 million. The system also paid $41 million in taxes and provided more than $106 million in uncompensated care to those most in need in 2012 alone. LewisGale is also part of HCA Virginia, the largest and most comprehensive healthcare provider in the Commonwealth with nearly 15,000 employees. For more information see www.lewisgale.com.

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lewisgale-regional-health-system , lewisgale-hospital-pulaski