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Hospital Recognizes Phillip Mallery with the Service Excellence Award

August 30, 2013

Service Excellence Winner

Pulaski, VA, August, 2013 – LewisGale Hospital Pulaski is pleased to announce that Phillip Mallery was recently selected as the Service Excellence Employee of the Month for August.  Phillip is the second recipient of the award that was established last month to honor outstanding employees who demonstrate service excellence beyond their job description.

Phillip works in the Food and Nutrition Department at the hospital. In his two years at LewisGale, he has touched many patients and served as a role model for his co-workers.

“Phillip carries the excellence theme in everything he does on a daily basis,” said Paul Etzel, Dietary Director. “What makes Phillip different is that his compassion toward service excellence covers all aspects of his job and his life. We are extremely proud he is a member of our department and is a true reflection of what we are trying to accomplish here.”

The Service Excellence Employee of the Month is selected using the following criteria:

  • Demonstrates exemplary individual achievement, contribution and performance in their jobs and other related duties beyond their own job description.
  • Inspires and supports the ICARE Values of the organization. These values are Integrity, Compassion, Accountability, Respect and Excellence.
  • Demonstrates a positive attitude toward responsibilities, co-workers, customers, and serves as a role model for others.
  • Exercises servant leadership, takes initiative, accepts and carries out additional responsibilities beyond the regular job assignments for the good of the organization.

LewisGale Hospital Pulaski would also like to congratulate the following employees on their nominations for the award this month: Bessie Tickle, Quality Department; Vickie Phillips, Skilled Nursing Department; Michelle Doyle, Pharmacy Department; James Nunn, Radiation Oncology; Carrie Stone, MedSurg; Derrick Stoots, Dietary Department.

“We are honored to have so many exemplary employees at our hospital,” said Mark Nichols, CEO, LewisGale Hospital Pulaski.  “It all boils down to providing our patients with exceptional care. We are able to provide this every day because of the commitment of our employees to service excellence.”

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lewisgale-regional-health-system , lewisgale-hospital-pulaski