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LewisGale Hospital Pulaski Announces June 2014 Winner of Service Excellence Award

June 23, 2014

Pulaski, VA, June, 2014 – LewisGale Hospital Pulaski is pleased to announce that Zebulun (Zeb) Wolfe was recently selected as the Service Excellence Employee of the Month for June. The award recognizes outstanding employees who demonstrate service excellence beyond their job description.

Zeb has worked as a Plant Operator/Electrician at LewisGale Hospital Pulaski for the past year. He is known for thinking outside the box to solve technical problem that could significantly impact patient care. During a recent power outage, the circuit breaker that powers the hospital’s linear accelerators tripped and the batteries need to power the machines also died. The hospital was in the process of calling more 25 cancer patients to let them know they would not be able to get their treatments when Zeb came up with a creative solution. He took the extra batteries that he had from emergency lighting in the house and created an external bypass of batteries that operated the circuit breaker. This worked and the hospital was able to operate on this machine until the new batteries came in later in the week.

"He really saved the day," said Marsha Myers, Cancer Center Director. "I appreciate him thinking out of the box and staying late into the afternoon/evening to get this working."

"Zeb is a great employee," said Barry Lane, Engineering Director. "He has contributed a lot of skill and expertise in his roll here. One of his top skills for me would be his ability to think outside the box. He has also shown true dedication as described in the nomination."

The Service Excellence Employee of the Month is selected using the following criteria:

  • Demonstrates exemplary individual achievement, contribution and performance in their jobs and other related duties beyond their own job description.
  • Inspires and supports the organization’s ICARE Values of Integrity, Compassion, Accountability, Respect and Excellence.
  • Demonstrates a positive attitude toward responsibilities, co-workers, and customers, and serves as a role model for others.
  • Exercises servant leadership, takes initiative, and accepts and carries out additional responsibilities beyond the regular job assignments for the good of the organization.

LewisGale Hospital Pulaski would also like to congratulate the following employees on their nomination for the June Service Excellence Employee of the Month Award: Robin Thompson, Clinical Coordinator for Cancer Center and Carolyn Howell, Cancer Registrar for the Cancer Center.

Service Excellence Award Winner

About LewisGale Hospital Pulaski
LewisGale Hospital Pulaski is a part of LewisGale Regional Health System which includes 44 HCA-owned patient care facilities including 4 hospitals, 2 regional cancer centers and a multidisciplinary cancer clinic, 6 outpatient centers and affiliations with nearly 700 physicians, including 146 employed providers and more than 500 independent physicians. With 3,300 employees, its annual payroll is $230.1 million. The system also paid $41 million in taxes and provided more than $106 million in uncompensated care to those most in need in 2012 alone. LewisGale is also part of HCA Virginia, the largest and most comprehensive healthcare provider in the Commonwealth with nearly 15,000 employees. For more information see www.lewisgale.com.

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