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LewisGale Hospital Pulaski Announces May 2014 Winner of Service Excellence Award

June 09, 2014

Pulaski, VA, May, 2014 — LewisGale Hospital Pulaski is pleased to announce that Shuzhen Wang, RN, was recently selected as the Service Excellence Employee of the Month for May. The award recognizes outstanding employees who demonstrate service excellence beyond their job description.

Shuzhen started her career at LewisGale Hospital Pulaski last year and currently works in the Medical Surgical Department. While she is a new nurse on the unit, one patient shared with Shuzhen’s supervisor how impressed she was with her bedside manner.

"The patient said she was very well aware that Shuzhen was a new nurse on her first visit but still reported that she was very thorough with the care she provided," said Lori Caudill, Clinical Team Lead for the Medical Surgical Department. "Then on her next visit, just three month later, she commented on how much Shuzhen had grown as a nurse, stating that she couldn’t have asked for a more compassionate caring nurse."

"For Shuzhen nursing is not just her profession, it’s her calling," said Michelle Quesenberry, Director of Medical Surgical and the Skilled Nursing Facility. "Shuzhen has been recognized for her excellent patient care from both her patients and her peers."

The Service Excellence Employee of the Month is selected using the following criteria:

  • Demonstrates exemplary individual achievement, contribution and performance in their jobs and other related duties beyond their own job description.
  • Inspires and supports the organization’s ICARE Values of Integrity, Compassion, Accountability, Respect and Excellence.
  • Demonstrates a positive attitude toward responsibilities, co-workers, and customers, and serves as a role model for others.
  • Exercises servant leadership, takes initiative, and accepts and carries out additional responsibilities beyond the regular job assignments for the good of the organization.

LewisGale Hospital Pulaski would also like to congratulate Makayla Gray, Unit Secretary for Medical/Surgical Department, on her nomination for the May Service Excellence Award.

Nurse of the Year

About LewisGale Hospital Pulaski
LewisGale Hospital Pulaski is a part of LewisGale Regional Health System which includes 44 HCA-owned patient care facilities including 4 hospitals, 2 regional cancer centers and a multidisciplinary cancer clinic, 6 outpatient centers and affiliations with nearly 700 physicians, including 146 employed providers and more than 500 independent physicians. With 3,300 employees, its annual payroll is $230.1 million. The system also paid $41 million in taxes and provided more than $106 million in uncompensated care to those most in need in 2012 alone. LewisGale is also part of HCA Virginia, the largest and most comprehensive healthcare provider in the Commonwealth with nearly 15,000 employees. For more information see www.lewisgale.com.

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