The staff at Lewis-Gale Physicians strives for strong relationships with our patients. That includes the staff of our business office. We understand that your statement can be confusing. These pages were prepared to help you better understand your statement. As always, we'll be happy to respond to your questions.
Business Services hours are from 8:30-4:30, Monday through Friday.
You may contact us by telephone:
Phone: (540) 772-3690
Fax: (540) 725-5025
Financial Policy
- Payment for deductibles, co-payment, and/or co-insurance is expected at the time of service.
- Payment for services not covered by insurance is expected at the time of service.
- For charges filed with an insurance carrier, payment is due within 30 days from the date of the charge or a portion of the charge is identified, as a patient responsibility (not covered by insurance).
- Lewis-Gale Physicians, LLC will accept the following methods of payment: cash, personal check, money order, MasterCard, Visa, Discover, and American Express.
- Even though an insurance claim is pending, you will receive a statement each month if your account has an outstanding balance.
- Services received as a result of an accident are to be paid in a timely manner. We do not delay payment for lawsuits or liability insurance carriers.
Insurance Procedures
Charges billed to an insurance company will appear on the front of this statement indicating they have been filed with the insurance carrier on record at Lewis-Gale Physicians Business Services. It is important to remember that health insurance coverage varies and not all charges will be covered or paid in full. If your insurance carrier denies a service, you are responsible for the balance of the account.
If a claim has been filed with your insurance carrier for over 60 days without a response, please contact your insurance carrier.
Secondary insurance claims will be filed with carriers that accept electronic information if you provide your current secondary insurance card at the time of service. If your secondary insurance will not accept electronic information, Lewis-Gale Physicians will file a paper claim with your secondary insurance carrier on your behalf. If your secondary insurance is a non-contracted carrier with Lewis-Gale Physicians and payment is not received within 45 days, the balance will be made patient responsibility and it will be up to the individual to follow up with your carrier for payment.