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Billing & Insurance

At LewisGale, the way we manage billing and insurance coverage is yet another way we're working to provide you with exceptional, caring service.

We're committed to providing you with access to pricing estimates for common procedures and services along with other resources to help with the financial aspect of your healthcare. Financial counselors are available to answer your questions prior to and during your stay at LewisGale. Learn more about pricing and financial resources or if you have questions regarding your account and wish to speak to a customer service representative, call 866.272.2892 Monday through Friday 8:30 a.m. to 5 p.m.

In our continuing efforts to provide you with easy, reliable and secure billing services, we offer online bill pay, accepting VISA, MasterCard, American Express and Discover credit cards. Select or call the appropriate location below:

Here are some frequently asked questions and answers regarding billing and insurance at LewisGale.

  1. Why did I receive separate bills for the hospital and the doctor(s)?
    Services you receive at LewisGale are often provided by different doctors including radiologists, cardiologists and other specialists. They are legally required to submit separate bills. If you have a question about a specific bill, call the number provided on the statement you received.
  2. Why didn’t my insurance pay for my hospital services?
    Your insurance may have denied a claim for one or more of the following reasons:
    • The service you received was not covered under your plan.
    • The insurance information you provided was incorrect.
    • You received service from a physician outside your plan's network.
    • You were not covered by your plan at the time you received care.
    • Your primary care physician did not process a referral for the services you received before they were rendered.

    For a detailed explanation, contact your insurance company directly.

  3. Can I pay my bill over time?
    Yes, payment arrangements may be made with LewisGale by contacting the billing department at the hospital where you were treated. (See list below.)
  4. I don't have any insurance. Is there any financial help available?
    Yes. At LewisGale we have an extensive Charity Care and Financial Assistance Program, including help for those who are uninsured. Learn more about our charity care and financial discount policy.
  5. What should I do if I have a question about my bill?
    If you have any questions about your statement, or believe there is an error, contact the billing department at the hospital where you were treated. (See list below.)
  6. I belong to a managed care plan. What should I do before coming to the hospital?
    Read your insurance information closely to make sure you followed all guidelines for referrals, or call your insurance company for assistance. If you don't follow your plan requirements, it could result in more out-of-pocket expense for you. Your primary care doctor plays an important role in this process, so be sure to communicate with him/her.
  7. I belong to a managed care plan but needed to be seen in the emergency room. What should I do now?
    After receiving emergency services from LewisGale, you’ll need to contact your primary care physician or your insurance company within 24 hours to explain your circumstances and ask for authorization.

LewisGale Medical Center – Call 866.272.2892
Office hours are 8:30 a.m. to 5 p.m., Monday through Friday
LewisGale Hospital Allegany – Call 866.393.0026
Office hours are 8:30 a.m. to 5 p.m., Monday through Friday
LewisGale Hospital Montgomery – Call 866.482.1971
Office hours are 8:30 a.m. to 5 p.m., Monday through Friday
LewisGale Hospital Pulaski – Call 866.422.6759
Office hours are 8:30 a.m. to 5 p.m., Monday through Friday

At LewisGale, we're committed to providing exceptional healthcare to everyone, regardless of financial status. Our financial counselors can help you identify ways to fulfill your financial responsibility. To learn more about our charity care and financial discount policy or to speak with one of our financial counselors, call 800.799.6478.

When choosing a health plan, it’s important to understand exactly what is covered and whether or not the plan meets your needs. Read the plan carefully, know the details and ask as many questions as necessary to make the right decision. You may wish to consult independent resources for help, such as:

Agency for Healthcare Research and Quality
Family Doctor.org
Medline Plus

LewisGale’s comprehensive range of services and our commitment to quality and cost-effectiveness have made us a predominant managed care provider in the region. Our hospitals have instituted programs for increased cost-effectiveness and quality in virtually every area of health care. We participate in all major insurance and managed care programs in Southwest Virginia. To confirm that LewisGale is covered by your plan, contact your insurance company directly or call us at 877.2HCA.DOCS (242.2362).

Affordable Care Act Facts and Information

What is the New Law?

The new federal health care law has many functions:

  1. You can't be discriminated against. You can no longer be denied health care coverage because of a pre-existing condition.

  2. You may receive financial support. There is help for people with lower incomes who, in the past, may not have been able to afford health insurance. The cost will depend on the package you choose and your current income level.

  3. One important fact: People who don't sign up will pay a fine when they file their income tax return.

  4. You have the power to shop, compare and choose. Low-cost plans will cover everything from routine checkups, doctor visits and preventative care, to advance care including cancer screenings and prescriptions drugs. You pick the one that works for your budget and family.

When Do These Laws Take Effect?

There has been a great deal of discussion and confusion about the new federal health care law. The biggest parts of the law start taking affect now:

  1. The health care marketplaces, which let you choose between a variety of different health care plans opened October 1, 2013.

  2. Actual insurance coverage through the marketplaces begins January 1, 2014.

  3. Financial assistance with insurance also begins January 1, 2014.

  4. You have until March 31 to move to a new plan; otherwise, you cannot enroll in a new plan until the 2015 open enrollment period begins on Nov. 15, 2014.

Q. What happens if I miss the deadlines to sign up for insurance in 2014? When will I be able to apply next and will I be penalized?

A. If you miss the deadline of March 31, 2014, you could face a penalty if you do not have health insurance. The penalty is $95 or 1 percent of your income, whichever is higher. Your next opportunity to buy a plan would be during the 2015 open enrollment period from Nov. 15, 2014 to Jan. 15, 2015. The only exception would be if you had a qualifying event, such as the birth of a child, marriage or divorce, which would enable you to apply for coverage outside of an open enrollment period.

Where To Go To Get More Information

The primary websites that have more information are:

Or call 1-800-318-2596 for information from the Department of Health & Human Services.