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Average ER Wait Times

LewisGale Hospital Alleghany

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LewisGale Hospital Montgomery

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LewisGale Hospital Pulaski

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LewisGale Medical Center

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Coming to the ER

Emergencies happen. And we’re prepared—24 hours a day, 7 days a week, 365 days a year. Here are some tips for you when you need to make a trip to a LewisGale emergency room.

Don’t hesitate to come to the emergency room if you or someone you know experiences the following symptoms:

In the event you need immediate medical assistance or you don’t have someone to take you to the ER, call 911. Life-saving care begins in the ambulance as emergency responders prepare you and the hospital for your arrival.

So we can provide you with the quickest care possible, please bring the following:

  • List of current medications or the actual medications
  • List of known medical allergies
  • A copy of results from any recent medical tests
  • List of recent medical procedures
  • Care preferences or restrictions
  • A responsible adult or phone number for someone to contact

When You Arrive

When you arrive at the emergency room, a triage nurse will evaluate your signs and symptoms and take your vital signs.

Priority of Patients

Patients with life-threatening illnesses or injuries take priority for treatment in the ER, followed by seriously ill or unstable patients. All others will be seen in the order of arrival. We strive to make any patient’s time in the waiting room as pleasant and brief as possible.


You will be registered after you have been seen by a medical professional. The registration clerk will obtain medical record and billing information. All patients will be medically screened, evaluated and stabilized, regardless of insurance or ability to pay.

Who Will Treat Me?

Our specially trained staff works together to provide patients with quality expert care. Our team includes:

  • Board-certified physicians specializing in emergency and/or family medicine
  • Nurses certified in emergency medicine and advanced cardiac life support
  • Technicians with advanced EMS experience

All team members have undergone extensive, advanced training, enabling them to respond to any emergency quickly.

  • Be sure to ask any questions before you leave. Every patient should leave the ER with a clear care plan.
  • Please retain discharge paperwork, instructions and medications if applicable. This information is vital to your ongoing care once you leave the ER.
  • Contact your primary care provider after visiting the emergency room. This helps with your overall care plan. Also, if you had any tests taken but didn’t receive the results, your doctor can review those results with you. If you don’t have a primary care doctor, we can help you find one. Use the resources listed below or ask your emergency room physician.