Wait times are an average and provided for informational purposes only. What does this mean?

Emergency Care

LewisGale’s network of hospitals offers unparalleled ER care. We have four convenient ER locations and ER wait times you can check online or by texting "ER"to 23000. Our staff of board-certified emergency medicine doctors, nurses certified in advanced cardiac life support and specially trained support staff stands ready 24 hours a day, 365 days a year to provide you with high quality, compassionate care.

We understand that when it comes to emergencies, even a few minutes make a difference for ill or injured patients. That’s why we equip our emergency departments with experienced doctors, the latest technology and efficient but thorough procedures. Learn more about what to expect when you’re coming to the ER.

The Region’s Fastest ERs

In an emergency, speed matters. That’s because timely care is essential for good patient outcomes. It also helps to reduce discomfort and stress for patients and their families. The average wait time for LewisGale’s Emergency Rooms is just 15 minutes. That’s faster than the national average and much faster than that of other local hospitals.* The chart below shows the average time patients spent in LewisGale and Carilion Emergency Rooms before being seen by a healthcare professional. 

The average Emergency Room Wait Time (in minutes) before patients were seen by a health professional

LewisGale Average ER Wait Times by Facility

The average Emergency Room Wait Time (in minutes) before patients were seen by a health professional

average Emergency Room wait time
Lewisgale Hospital Alleghany 21
Lewisgale Medical Center 14
Lewisgale Hospital Montgomery 15
Lewisgale Hospital Pulaski 14
Carilion Tazewell Community Hospital 42
Carilion Roanoke Memorial Hospital 60
Carilion Franklin Memorial Hospital 45
Carilion Giles Community Hospital 35
Carilion New River Valley Medical Center 69

This wait-time comparison is just one of five ER wait-time indicators publicly reported by The Centers of Medicare and Medicaid. To learn about other ER wait-time indicators, as well as other “Timely and Effective Care” measurements publicly reported by the Centers for Medicare and Medicaid. Visit Medicare Hospital Compare for details.

We encourage you to learn more about timely and effective care indicators that are measured and shared publicly on the Medicare website. These measures show how often hospitals provide care that research shows gets the best results for patients with certain conditions. This information can help you compare which hospitals give recommended care most often as part of the overall care they provide to patients. 

*medicare.gov/hospitalcompare(period ending September, 2013)

Your First Choice for Emergency Care

For a multitude of reasons, our network of locations and emergency expertise make us the smart choice for your ER care:

  • For your convenience, multiple ER locations, short wait times and Fast Track ER for minor illnesses and injuries
  • All four LewisGale Hospitals in the Roanoke Valley/Salem, Alleghany, and the New River Valley are among a select group of hospitals in the United States to be named Accredited Chest Pain Centers by the Society of Chest Pain Centers—setting the standard for excellence in emergency heart care.
  • As a Level III trauma center, LewisGale Hospital Montgomery is equipped to provide 24-hour care for critically injured patients
  • Board-certified physicians and nurses and clinical staff certified in emergency medicine and emergency nursing
  • Critical care and cardiac emergency bays to treat patients when every second counts
  • Comprehensive testing, imaging and lab services onsite

Primary ER Services

Our ERs provide specialized treatment day and night for emergencies including:

RESPOND Crisis Line for Emotional and Mental Health Needs

RESPOND—our free, 24-hour crisis line for assistance, assessment and referral—lets you talk with a trained mental health professional any time of the day or night. Wherever you live in Southwest Virginia, get immediate, free evaluation/assessment and 24-hour access at approved facilities and LewisGale hospital emergency rooms by calling RESPOND at 540.776.1100 or 1.800.541.9992.

Learn more about RESPOND.