Pulaski, VA, February, 2015 – LewisGale Hospital Pulaski is pleased to announce that Kathy Cooley was recently selected as the Service Excellence Employee of the Month for January. The award recognizes outstanding employees who demonstrate service excellence beyond their job description.
Kathy has worked at LewisGale Hospital Pulaski for nearly 35 years. She works for the lab as a section coordinator for the chemistry department. She is often called upon for her expertise.
One mother nominated Kathy for the care she provided to her infant daughter who needed to have her blood drawn. “When one staff member was unsure of being able to get a good stick, she asked Kathy to perform the procedure,” said Michelle Poore. “Kathy was a pro. She found a good vein and with one quick stick was able to get enough blood for all of the tests that were ordered. My daughter barely even had a mark on her arm. I had a traumatic experience at another hospital with my son and can appreciate how difficult drawing blood from infants can be. As a mother, it made such a difference that we had a quick experience that was as painless as possible. ”
This type of feedback is not uncommon for Kathy.
“Kathy is one of our most dependable staff members and can be counted on to get the job done,” said Terena Scott, Director of Laboratory Services. “She is very friendly and always has a smile on her face and is often requested by patients.”
The Service Excellence Employee of the Month is selected using the following criteria:
- Demonstrates exemplary individual achievement, contribution and performance in their jobs and other related duties beyond their own job description.
- Inspires and supports the organization’s ICARE Values of Integrity, Compassion, Accountability, Respect and Excellence.
- Demonstrates a positive attitude toward responsibilities, co-workers, and customers, and serves as a role model for others.
- Exercises servant leadership, takes initiative, and accepts and carries out additional responsibilities beyond the regular job assignments for the good of the organization.
LewisGale Hospital Pulaski would also like to congratulate the following individual on her nomination for the January Service Excellence Employee of the Month Award: Christy Jones, R.N., Emergency Department.
About LewisGale Hospital Pulaski
LewisGale Hospital Pulaski is a part of LewisGale Regional Health System which includes 44 HCA-owned patient care facilities including 4 hospitals, 2 regional cancer centers and a multidisciplinary cancer clinic, 6 outpatient centers and affiliations with nearly 700 physicians, including 146 employed providers and more than 500 independent physicians. With 3,300 employees, its annual payroll is $230.1 million. The system also paid $41 million in taxes and provided more than $106 million in uncompensated care to those most in need in 2012 alone. LewisGale is also part of HCA Virginia, the largest and most comprehensive healthcare provider in the Commonwealth with nearly 15,000 employees. For more information see www.lewisgale.com.