Pulaski, VA, February, 2014 – LewisGale Hospital Pulaski is pleased to announce Ayla Combs, R.N., was recently selected as the Service Excellence Employee of the Month for January. The award recognizes outstanding employees who demonstrate service excellence beyond their job description.

Ayla has worked in Emergency Department since July of last year. She is known for going above and beyond the call of duty for her patients. Her director will never forget the compassion she showed for a homeless patient who came to the hospital for care.

“Ayla was moved by the fact that he had very little and what he had was in a plastic bag,” said Lisa Edwards, Interim ED Director. “She went to Goodwill and purchased back packs and filled them with to go food items, personal care items and other supplies that would be beneficial for homeless patients. Her plan is that when these patients are discharged to give them a back pack. Ayla’s care and compassion about all our patients, but particularly the homeless patients is outstanding. This truly demonstrates the hospital’s value of compassion.”

Ayla said she never expected to get any recognition. She just felt compelled to make a difference in the lives of these patients.

“God placed a burden on my heart to help the homeless individuals who come through the ER, and I simply answered His call,” said Ayla. “I have to give Him the glory of placing that burden on me. I am thankful that I have a job which allows me to work in service to others. I hope to continue to make the hospital and my Lord proud.”

The Service Excellence Employee of the Month is selected using the following criteria:

  • Demonstrates exemplary individual achievement, contribution and performance in their jobs and other related duties beyond their own job description.
  • Inspires and supports the ICARE Values of the organization. These values are Integrity, Compassion, Accountability, Respect and Excellence.
  • Demonstrates a positive attitude toward responsibilities, co-workers, customers, and serves as a role model for others.
  • Exercises servant leadership, takes initiative, accepts and carries out additional responsibilities beyond the regular job assignments for the good of the organization.

LewisGale Hospital Pulaski would also like to congratulate the following on their nominations for award: Thomas Gomez, Dietary and Teresa Thornton, R.N., Emergency Department.