Pulaski, VA, July, 2014 – LewisGale Hospital Pulaski is pleased to announce that Lisa Barber, R.N., was recently selected as the Service Excellence Employee of the Month for July. The award recognizes outstanding employees who demonstrate service excellence beyond their job description.

Since 2012 Lisa has worked in the Emergency Department at the hospital often in a leadership capacity. Even though she has only been with her department for a short time, she has proven herself as a leader who can handle even the most stressful situations.

Most recently, she was in charge of the ED on Father’s Day when the power failed along with the backup generator. Instead of panicking Lisa remained calm and put a plan of action in place to ensure that patients continued to receive the care they needed. She put two ambulance services on stand by and pulled together a team of people to assist with other departments as well.

“She displayed excellent critical thinking skills to work through the power failure to keep the department in operation to the best of her ability, said Nichole Davis, R.N., Emergency Department Director. “She also displayed compassion to the family members and patients with frequent checks an updates. She sets a great example for all of our staff and we are very fortunate to have her on our team.”

The Service Excellence Employee of the Month is selected using the following criteria:

  • Demonstrates exemplary individual achievement, contribution and performance in their jobs and other related duties beyond their own job description.
  • Inspires and supports the organization’s ICARE Values of Integrity, Compassion, Accountability, Respect and Excellence.
  • Demonstrates a positive attitude toward responsibilities, co-workers, and customers, and serves as a role model for others.
  • Exercises servant leadership, takes initiative, and accepts and carries out additional responsibilities beyond the regular job assignments for the good of the organization.

LewisGale Hospital Pulaski would also like to congratulate the following individuals on their nominations for the July Service Excellence Employee of the Month Award: Amber Harman, R.T. (T), Cancer Center; Kathy Scott, Clinical Analyst; Sierra Cox, C.N.A; Angela Howlett, I.V. Tech; and Rebecca Barker, L.P.N.