July 15, 2015
Pulaski, VA, July, 2015 – LewisGale Hospital Pulaski is pleased to announce that Philip Meredith was recently selected as the Service Excellence Employee of the Month for June. The award recognizes outstanding employees who demonstrate service excellence beyond their job description.
For little more than a year, Philip has worked as a Registrar in the Emergency Department. In that short amount of time he has had a big impact on patient care.
“Philip has definitely been a great addition to our team,” said Rena McPeak, Patient Access Director. “He has quickly become the most liked employee in our department. He has a great sense of humor and a great big heart. He is always doing extras for the patients.”
Philip was nominated for the Service Excellence Award by a fellow employee who was in awe of the compassion he showed a patient and his brother in an emergency situation.
“The patient had to be flown to another facility,” said Debra Rhyder. “The patient and his brother spoke limited English, but it was clear the brother of the patient wanted to be with his brother. However, he had no money or transportation and had the disadvantage of limited English.”
On the nomination form, Debra goes on to explain how Philip took it upon himself to call a taxi service and used his personal credit card to pay the $70 fare to ensure the brothers would be reunited at the other hospital.
“This was a good example of compassion and an unselfish act that reflected highly on Lewis Gale Hospital Pulaski,” said Debra.
Philip is now taking his passion for patient care to a new level. He is currently pursuing a nursing degree.
“His compassion will make him a stellar nurse,” said Rena McPeak.
The Service Excellence Employee of the Month is selected using the following criteria:
- Demonstrates exemplary individual achievement, contribution and performance in their jobs and other related duties beyond their own job description.
- Inspires and supports the organization’s ICARE Values of Integrity, Compassion, Accountability, Respect and Excellence.
- Demonstrates a positive attitude toward responsibilities, co-workers, and customers, and serves as a role model for others.
- Exercises servant leadership, takes initiative, and accepts and carries out additional responsibilities beyond the regular job assignments for the good of the organization.
LewisGale Hospital Pulaski would also like to congratulate the following individuals on their nominations for the June Service Excellence Employee of the Month Award: Nikki Gautier in Health Information Management and Teresa Arnold in Environmental Services.