Pulaski, VA, April, 2015 – LewisGale Hospital Pulaski is pleased to announce that Emma Porter was recently selected as the Service Excellence Employee of the Month for March. The award recognizes outstanding employees who demonstrate service excellence beyond their job description.

In her 11 years at LewisGale Hospital Pulaski, Emma has proven herself as a valuable member of the Case Management team who always goes above the call of duty to support her coworkers and the patients.

“Emma is very knowledgeable of community resources and helps to ensure that our patients get the proper care at discharge,” said Beth Scott, Director of Case Management. “She is also a true team player and is always looking for opportunities to help her teammates and to lend a hand when needed. It is a true joy to work with Emma and our hospital is fortunate to have her.”

One of her coworkers recalled how Emma stepped in to help with a patient who needed assistance with a facility transfer. “She offered to come to the cancer center and assist me with an 18 page application so the patient could be transferred closer to home,” said Michele Keesling, Oncology Clinical Coordinator/Palliative Care. “Emma always puts the needs of patients first. I realize that a social worker often works behind the scenes and it is a thankless job, but I appreciate what Emma was willing to do and all the things that she does do for the patients I work with. She is a true asset to our facility.”

The Service Excellence Employee of the Month is selected using the following criteria:

  • Demonstrates exemplary individual achievement, contribution and performance in their jobs and other related duties beyond their own job description.
  • Inspires and supports the organization’s ICARE Values of Integrity, Compassion, Accountability, Respect and Excellence.
  • Demonstrates a positive attitude toward responsibilities, co-workers, and customers, and serves as a role model for others.
  • Exercises servant leadership, takes initiative, and accepts and carries out additional responsibilities beyond the regular job assignments for the good of the organization.

LewisGale Hospital Pulaski would also like to congratulate the following individuals on their nominations for the March Service Excellence Employee of the Month Award: Jaymie Siatkowski, R.N., Medical Surgical Unit and Ashley Joyce, R.N., Medical Surgical Unit.