Pulaski, VA, November, 2013 – LewisGale Hospital Pulaski is pleased to announce that Roger Leonard and Michele Keesling, R.N., were recently selected as Service Excellence Employees of the Month. The award recognizes outstanding employees who demonstrate service excellence beyond their job description.

Roger, a Senior Construction Mechanic for the hospital, received the award for October.

“In addition to the excellent construction work Roger does, he is also very customer orientated,” said Barry Lane, Director of Engineering. “He will go out of his way to help when and where ever he can.”    

Michele, a Palliative Care Nurse and Nurse Navigator, received the award for November.  She is also an ordained minister and was commended for the compassion she has shown to numerous patients and their families during the last moments of life.

“I believe God places people in our organization for a purpose,” said Marsha Myers, Director, LewisGale Regional Cancer Center Pulaski.  “I have been touched by the compassion and level of excellence displayed by Michele. She sets the bar for all of us who work in healthcare by making a difference in patients’ lives.”

The Service Excellence Employee of the Month is selected using the following criteria:

  • Demonstrates exemplary individual achievement, contribution and performance in their jobs and other related duties beyond their own job description.
  • Inspires and supports the ICARE Values of the organization. These values are Integrity, Compassion, Accountability, Respect and Excellence.
  • Demonstrates a positive attitude toward responsibilities, co-workers, customers, and serves as a role model for others.
  • Exercises servant leadership, takes initiative, accepts and carries out additional responsibilities beyond the regular job assignments for the good of the organization.

LewisGale Hospital Pulaski would also like to congratulate the following employees on their nominations for the award: Christine Ludwig, R.N., Infection Control; Nick Moldovan, R.N., Case Management; Amy Phillippi, Physical Therapy, Debra Lillycrop, R.N., Emergency Department and Traci Alley, R.N., Case Management.

“Our hospital is blessed to have so many exceptional employees,” said Mark Nichols, CEO, LewisGale Hospital Pulaski. “For our patients it means they always receive high-quality, compassionate care.”