Pulaski, VA, October, 2013 – LewisGale Hospital Pulaski is pleased to announce that Michelle Keefer, R.N., was recently selected as the Service Excellence Employee of the Month for September.  

Michelle has worked in case management at the hospital for more than nine years. She is committed to working with different agencies and facilities to make sure patients get the resources and ongoing services they need upon leaving the hospital.

“Michelle has a strong mix of clinical nursing skills as well as compassion and empathy for her patients,” said Beth Sohrabi, Director of Case Management. “She is a strong patient advocate and goes the extra step to make sure our patients’ needs are met.”

Michelle is the third recipient of the award that was established to honor outstanding employees who demonstrate service excellence beyond their job description. Employees are selected using the following criteria:

  • Demonstrates exemplary individual achievement, contribution and performance in their jobs and other related duties beyond their own job description.
  • Inspires and supports the ICARE Values of the organization. These values are Integrity, Compassion, Accountability, Respect and Excellence.
  • Demonstrates a positive attitude toward responsibilities, co-workers, customers, and serves as a role model for others.
  • Exercises servant leadership, takes initiative, accepts and carries out additional responsibilities beyond the regular job assignments for the good of the organization.

LewisGale Hospital Pulaski would also like to congratulate the following employees on their nominations for the award this month: Brandon Doss, Radiology; Miranda Donathan, MedSurg; Sue Frazier, MedSurg; Sabrina Edwards, MS/ICU, and Becca Poe, Med Surg.

“We strive every day at our hospital to give our patients exceptional care,” said Mark Nichols, CEO, LewisGale Hospital Pulaski.  “This wouldn’t be possible without great employees like Michelle who consistently go above and beyond the call of duty for our patients.”