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Obtaining an Estimate

Request an estimated payment amount for an upcoming service.

In order to provide insured patients with the most accurate estimate based on your specific plan coverage and prospective services, please contact our Service Center at (888) 824-7655 and one of our Financial Representatives will be happy to assist you.

Your Hospital Bill

This is how the hospital billing process usually works:

  • A claim will be sent to your insurance company shortly after your services are complete.
  • After your insurance company receives the claim, they may contact you for additional information. Please respond to your insurance company's questions as quickly as possible so their processing for payment is not delayed.
  • It usually takes 30 - 45 days for your insurance company to process your claim. After your insurance company pays us, we will provide you with information about any amount you may still owe.

Please keep in mind that your policy is a binder between you and your insurance company. If you did not follow your insurance plan's terms, they may not pay for all or part of your care.

What is not included in our estimates

The estimates provided are only related to your hospital bill. Your personal physician or other physicians providing you with services related to your hospital stay or visit will bill you separately. This can include fees related to specialists, anesthesiologists, pathologists, and radiologists.

Independent laboratory and radiology services will also bill you separately for reading and interpreting EKGs, X-rays, EEGs and lab work. If you have questions about those bills, please call the number printed on the statements you receive.

Pre-Registration

When you are ready to proceed with services at our facility, you should contact your physician's office to ask to have your service scheduled.

Pre-registration is available to all scheduled patients prior to the date of service and expedites the registration process upon arrival. All registration information will be obtained over the telephone or via an online option.

When you arrive at the facility, you will be required to provide your identification, finalize financial arrangements and sign a few forms before going to the department to begin your service.

Payment at Time of Service or at Pre-Registration

Similar to your visits to your physician's office, we will ask you for your copayment, coinsurance and/or deductible payment at time of your services based on your specific insurance benefits. We accept all major forms of payment.

LewisGale Regional Health System makes no guarantees regarding the accuracy of the pricing information provided herein. The pricing information provided by this website is strictly an estimate of prices, and LewisGale Regional Health System cannot guarantee the accuracy of any estimates. All estimates are based on information provided by a prospective patient and do not include, among other things, any unforeseen complications, additional tests or procedures, and non-hospital related charges, any of which may increase the ultimate pricing for the services provided. Any prospective patient should understand that a final bill for services rendered at LewisGale Regional Health System may differ substantially from the information provided by this website, and LewisGale Regional Health System shall not be liable for any inaccuracies.

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