ER visits and COVID-19: How we’re keeping you safe

If you injured your ankle today or had troubling chest pain, would you think twice about going to the emergency room - or not go at all? If so, you're not alone. Nearly 70% of participants in a July 2020, Gold Research study said their level of anxiety about going to the ER right now was "severe" or "high."

Their main concern? Exposure to the new coronavirus, which causes the disease COVID-19. And while this concern is certainly not unjustified, you can rest assured that our care sites are always looking out for your safety and taking even more precautions now.

Here's how:

New procedures minimize your exposure to other patients in the ER

• Everyone must wear a mask to enter the hospital and ER.
• All colleagues, patients, and visitors are screened for symptoms of COVID-19 at designated entrances before entering the hospital and ER.
• In the ER, patients with suspected COVID-19 are isolated and cared for in the designated COVID-19 area.
• Patients who arrive at the ER with known or suspected COVID-19 are promptly escorted to the COVID-19 designated area away from other patients.
• All patients diagnosed with COVID-19 are cared for in separate areas by a dedicated care team and are completely isolated from other patients.
• New visitation policies limit the number of people allowed in the hospital and ER.

Strict cleanliness and order reduce the spread of illness and keep you healthy

• Cleaning staff vigorously cleans all public spaces in the hospital and ER on a regular basis, including commonly touched areas, waiting areas, and bathrooms.
• Our staff sterilize patient evaluation areas and treatment rooms after every patient encounter.
• We enforce social distancing in lobbies, cafes, and staff lounges where masks can be removed to eat or drink by requiring all tables and seating to be 6 feet apart.
• All "high-touch" items such as magazines, toys, and vending machines have been removed or deactivated.
• Food and beverages are not allowed in patient care areas.
• Clear direction about masking, social distancing, and infection prevention requirements is communicated in signage throughout the hospital and featured in social media, our website, and other communications.

Our ER staff and physicians are trained and prepared

• All colleagues who provide patient care in the hospital and ER have the proper personal protective equipment (PPE) to protect their health and yours.
• Our caregivers recognize this is a trying time for you, and they are determined to provide compassionate, attentive care and offer emotional support when needed.

Don't delay emergency care

Delaying or putting off emergency care puts your health at risk. With mask requirements, symptom screening, social distancing, and more, it's safe to seek treatment now and always. Read more about our commitment to keep you healthy and safe while in our ER.