For Patients & Visitors

Treating your health condition and helping you return quickly to family, work and everyday life are our primary goals at LewisGale Hospital Alleghany. While you’re with us, we provide a caring staff, top-quality services, outstanding facilities, a supportive atmosphere and a friendly environment to make your stay a positive one.

Creating a Comfortable Hospital Stay

Among the amenities you’ll enjoy at LewisGale Hospital Alleghany:

• Pleasant, comfortable accommodations with cable television and bedside telephones
• Delicious and nutritious food service, including made-to-order in-room dining for patients, a cafeteria that welcomes visitors, round-the-clock vending and dietitian counseling
• Cottage Window Gift Shop with an assortment of books, magazines, personal care items, stamps, cards, snacks, gifts, toys, flowers, etc.
• Convenient and free parking
• Visiting hours specific to each hospital unit—contact the unit nurse for details; quiet hours from 2:00pm - 3:00pm and 10:00pm - 6:00am daily to encourage patient healing; flexible arrangements for families visiting patients on the day of surgery
• Smoke-free policy to support a healthy environment
• Safety and security measures for your well-being and the care of your valuables during your stay

Enjoying Special Services to Ease Your Stay

The comfort of patients and visitors is our top priority. You’ll find many additional resources to ease your stay or to help friends and loved ones while they’re hospitalized, including:

• Waiting areas, with special locations for families of patients in surgery, intensive care, progressive care and emergency
• Facility signs and building directories to help you find your way
• Counseling and chaplain services, pastoral care, nondenominational chapel
• Postal mail, printouts of email messages, newspapers and flowers delivered to patient rooms
• ATM banking services
• Notary public service
• Wireless Internet (Wi-Fi) access
• Interpreters for many languages, including sign language
• Assistive devices for sensory-impaired persons
• Nearby hotels and restaurants for visitors and families; potential overnight accommodation within the hospital

Preparing You to Return Home

When your doctor decides you’re ready to leave the hospital, you’ll receive a discharge order with instructions for follow-up care, such as medication, dietary requirements or recommendations and your next scheduled appointment with your doctor. You’ll also stop by the hospital cashier to settle your account. Then you’ll be escorted by a hospital representative to your waiting ride home. You may want to arrange with a family member or friend to help you return home.